FAQs
Here at Broken Line Design We Know How Important Your Pieces Are to You! Please See our Frequently Asked Questions Below:
When Will my Order be Shipped?
There are currently Postal Strikes happening in the UK. This will affect the delivery time of your order. Please take this into consideration when purchasing for Christmas. Typically orders are processed and despatched within 12 to 72 hours. For UK Orders shipping is around 2-4 days but can vary in busy periods especially around Christmas! Please allow plenty of time for your order to come if ordering for Birthdays, Holidays or Events.
Do you Ship Internationally?
Yes of Course! Typically orders are processed and despatched within 12 to 72 hours. For International Orders shipping depends on the courier and your location! All International Orders come with a Tracking Number which will be sent to you when it has been despatched. Please allow plenty of time for your order to come if ordering for Birthdays, Holidays or Events.
How do I Order a Custom Commission or Tattoo?
Click Here to Contact Us and give as much information/description of what you would like. We will then e-mail you to let you know if we can do your piece/ what we can do and if we need anymore information to move forward!
How Much do Custom Commissions Cost?
The price of Custom Commissions are determined by size, detail, materials and time. Please contact us and give as much information/description of what you would like. We will then e-mail you to let you know what we can do and if we need anymore information to move forward! Once both parties are happy we will be able to quote a price. A 50% deposit is taken to secure your slot! When your piece is completed we will contact you to make payment for the outstanding balance. Once full payment has been made your piece will be shipped to you!
How Long do Custom Commissions Take?
The time it takes to create a Custom Piece depends on size, detail level, materials, slot availability and whether you would like it in our traditional dotwork/stippling style or a standard line drawing. On average Custom Pieces can range anywhere from 2 - 8 weeks. A time estimate will be given at the time of your quote.
How Much do Custom Tattoo Designs Cost?
Tattoo Designs are at a Fixed Rate of £40 (A5 or smaller) and £60 (A4 or smaller). For larger designs or complex detail there may be an additional charge.
How Long do Custom Tattoo Designs Take?
The time it takes to create a Custom Tattoo Design depends on size, detail level, slot availability and whether you would like a line drawing or our traditional dotwork/stippling style. On average Custom Tattoo Designs range from 2 - 6 weeks. A time estimate will be given at the time of your quote.
Want One of Our Existing Prints Tattooed?
If you would like a tattoo of one of our current print designs please Contact Us for a Tattoo Permission Certificate. It would make us ecstatic to see our work inked on you! But please respect Artistic Copyright and get in touch before you go under the needle!
Can I Buy Your Prints Framed?
Currently all prints are sold and shipped unframed. However we are working on adding framed options to all available prints very very soon! Subscribe to our emails (at the bottom of the page) for more updates!
Do You Sell Prints in Wholesale?
Yes, we can facilitate wholesale orders within certain boundaries. Please Contact Us for a Quote! Include which prints and sizes you are interested in and the quantities for each one.
Ordering for the Holidays?
We all want to make sure we get the perfect gift for the Holidays on time! When ordering prints during Holiday Periods please add an extra 3-4 business days for UK orders and possibly and extra 2-3 weeks on International Orders. We will always do our utmost to ensure your product arrives on time. Please ensure all orders all placed before Dec 19 for UK orders and before Dec 10 for International Orders. Any orders after this time may not arrive in time. For Custom Commissions please Contact Us as slots may not be available.
How to Care for my Print?
To ensure your print stays in pristine condition keep it out of Direct Sunlight, Water and High Humidity. Framing your print helps to keep it Air Sealed and Prevents Bending. Our High Quality Printing and Materials does the Rest!
How to be Notified on New Products/Offers?
It's Really Simple! To stay up to date, get first grabs, sale items, secret offer codes, special announcements and discounted products Subscribe to our e-mails at the Bottom of the Page! It's completely free and we do not spam!
Is Your Packaging Eco Friendly?
Yes of course! All our packaging is 95% recyclable. Your print will be securely packed with acid free tissue paper and a cardboard backed envelope. We aim to use recycled packaging in the future to reduce our carbon footprint even more!
If you have any other questions please Contact Us!